I am going to save you six hours of phone calls to insurance companies. Aren’t I wonderful?

One of our providers recently moved. Those of you who have gone through this can commiserate with me.

Six hours of phone calls,faxing, and emailing later, her address was updated with the insurance companies. Mostly.

So, I am going to give you the results of our efforts in blog form and again in spreadsheet form. Yay, spreadsheets! If any of you out there have other contact info for the provider relations/ credentialing/provider demographic update departments for any other insurances, please leave a comment or shoot me a quick email.

Medicare and Medicaid require that you send them an application form to update your servicing location. If you are an individual provider, send Medicare a cms855i and if you are a group, send in a cms855b. If you don’t know whether you are an individual or a group, call provider enrollment. For Medicaid, I suggest calling your individual state Medicaid and having them direct you to the proper form. I also put the Medicare forms on the new and improved links and tools page.

The rest of the insurances simply need an updated W9 form.

Aetna – Update on Aetna.com. Here is the direct link: http://www.aetna.com/docfind/custom/provider/data_correction.html

Blue Cross – Fax W9 to (818) 234-2836, attn: Anthem Provider Database Management.

Blue Shield – Fax in a W9 to (916) 350-8860, attn: Blue Shield Provider Contracting

Caremore – Fax W9 to (562) 977-6141, Attn: Caremore

Cigna – Email attached W9 to intake_pbm@cigna.com, subject line: Provider Practice Address Change

Health Net – Fax form to (877) 897-7910, Attn: Health Net PDM

IEHP – Email the provider Service Representative for your city. You will need to call them and get that info. The only one I have is for Montclair, CA and that probably won’t help most of you.

Inland Valleys IPA – Fax in your W9 to (213) 830-1815, Attn: Inland Valleys IPA

ProMed/Upland Medical Group – Even if you have more than one IPA contract with a group that ProMed administers, one fax will update everything. So, fax the W9 to (714) 667-8156, Attn: ProMed

United HealthCare – You can either fax or email the update. The email is phshpdemo@uhc.com and the fax is (855) 314-6844

I have also included all this information in beautiful spreadsheet form. Here is the Health plan updates spreadsheet.

You’re welcome  🙂

As always, if you have any questions or anything to add, email or comment.

 

 

 

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3 Comments

Filed under Billing, Doctor's Office, Medical Billing, Office policy

3 responses to “I am going to save you six hours of phone calls to insurance companies. Aren’t I wonderful?

  1. Jessica W

    Hello,
    Thank you so much for all of your information, it is really helpful!

    I am unable to open the “health plan updates” spreadsheet, it keeps telling me that the file is corrupt, has anyone else had any issues opening this file?

    Thank you!
    Jessica W

    • Jessica,

      I can email you another copy if you like. I saved it in .xls format, which is an excel spreadsheet. I just tried opening it from the blog on a different computer and it opened for me.

      I love getting feedback on the blog, and I’m glad the information was helpful. As always, if there is any specific topic that you would like more information on, please send me a quick note. Half the posts I put up are the result of training new people, or requests from my readers.

      Thanks!
      Heather

      • Jessica W

        It must be something on my end, but thank you, if you wouldn’t mind emailing me a copy. That would be wonderful!
        Thanks again for all of your information!

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